Client Support Administrator - £29,000 pa

  • Job Reference: CSA-MR-L
  • Date Posted: 6 February 2020
  • Recruiter: Excel Recruitment
  • Location: Central London
  • Salary: On Application
  • Sector: Administration, Customer Service, Education
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Marcus Ratcliff
  • Email: marcus@xlrecruit.com
  • Telephone: 0207 404 1010

Job Description

A professional membership body is seeking a Client Support Administrator to provide proactive website and training support to enhance the experience of clients.

Key responsibilities of the Client Support Administrator:

  • Acting as first point of contact for customer queries over phone and email.
  • Offering website assistance to customers, including navigating to different areas and helping with videos and programmes.
  • Providing support to customers on matters of password resets, digital licenses, and updating user details.
  • Processing refunds for digital purchases.
  • Providing accurate and relevant course information, including course content and availability.

Skills, qualifications and experience:

  • Educated to degree level or equivalent.
  • Strong knowledge of digital products and terminology, deriving from experience gained in a similar role.
  • Excellent numeracy and understanding of first-rate customer service.
  • Time management skills.

Salary and information:

  • £29,000 per annum.
  • Full time, permanent position.

 

For more information and to apply for this vacancy please email your CV to the contact details below.

A consultant will contact you within 5 days if you are successful with your application.