• Job Reference: CSM-MR-L
  • Date Posted: 16 February 2018
  • Location: Central London
  • Salary: On Application
  • Sector: Administration, Customer Service, Education
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Admin User
  • Email:
  • Telephone: 020 7404 1010

Job Description

A leading international examinations body is looking to recruit a Customer Services Manager to oversee the processes for national and international assessment queries, results requests and complaints, amongst other responsibilities.

Key responsibilities of the Customer Services Manager:

  • Take ownership of services relating to candidates after their results have been published, managing and providing guidance to the relevant team.
  • Develop and implement overall strategies in liaison with the director to ensure the company maintains a customer-centric approach.
  • Report on management information against KPIs.
  • Monitor procedures and policies for customer services, introducing improvements where possible and sharing best practice.
  • Providing budget/financial management.

Skills, qualifications and experience:

  • Educated to degree standard or equivalent.
  • At least 5 years’ experience in a customer-facing role, with 2 years’ management experience.
  • Line management and leadership skills.
  • Proven conflict management skills and experience.
  • Excellent communication, interpersonal and customer service skills.
  • Strong IT skills, including proficiency in MS Office.
  • Champion for equality and diversity.

Salary and benefits:

  • £40,000 per annum.
  • Permanent
  • 25 days’ annual leave
  • Private medical insurance

For more information and to apply for this vacancy please email your CV to the contact details below.

A consultant will contact you within 5 days if you are successful with your application.

Excel Recruitment Ltd. Employment Agency / Business. ISO9001:2008 accredited.