CUSTOMER SUPPORT ADVISOR – PERMANENT – c£22,000 PA

  • Job Reference: CSA-MR-L
  • Date Posted: 27 November 2017
  • Location: London
  • Salary: On Application
  • Sector: Administration, Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Marcus Ratcliff
  • Email: marcus@xlrecruit.com
  • Telephone: 020 7404 1010

Job Description

A professional membership body is looking to recruit a Customer Support Advisor to deliver excellent service to training providers, and assist with other administrative tasks throughout the department.

 

Key Responsibilities:

  • Regularly communicate and engage with customers and stakeholders to offer support on assessment operational matters.
  • Handle all confidential information securely and refer any sensitive issues to the Customer Support Manager.
  • Perform duties relating to quality assurance processes.
  • Record all communications with training providers and students on the CRM system accurately and efficiently.
  • Manage the administration for the network meetings within a specified region, including drafting agendas and taking and distributing minutes.
  • Contribute to support initiatives for training providers.

 

Skills, Qualifications and Experience:

  • Educated to A-level standard, or equivalent.
  • Experience of working in a customer service based role.
  • Excellent communication skills, written and verbal.
  • Proficient in Microsoft Office applications.
  • Highly organised with good attention to detail.

 

Salary and Benefits:

  • c£22,000 per annum
  • Permanent, full time position
  • 25 days’ annual leave plus Bank Holidays
  • Pension scheme
  • Interest-free season ticket loan

 

 

For more information and to apply for this vacancy please email your CV to the contact details below.

A consultant will contact you within 5 days if you are successful with your application.

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