First Line Systems Support - Up to £26k pa

  • Job Reference: FL-AD-L
  • Date Posted: 31 May 2019
  • Recruiter: Excel Recruitment
  • Location: London
  • Salary: £24,000 to £26,000
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Alice Duddridge
  • Email:
  • Telephone: 020 7404 1010

Job Description

This not for profit membership organisation are recruiting a motivated individual to provide first line IT and applications support to staff and provide support to the IT department when required.

Key responsibilities for this role:

  • Manage, respond to and prioritise incoming IT queries in person, by email and telephone.
  • Provide basic IT troubleshooting and support for desktops and laptops on Windows.
  • Provide support using third party and custom applications, including SAP and web applications.
  • Liaise with external suppliers to resolve systems faults and problems and provide short term solutions.
  • Order computer consumables and maintain accurate records and documentation.

Qualifications, Skills and Experience required:

  • Excellent problem solving skills, the ability to think logically and high attention to detail.
  • Proactive, motivated and willing to develop an in-depth knowledge of systems.
  • Experience using a virtual environment and managing software installations.
  • Minimum one years’ experience in an IT helpdesk support role.
  • Educated to degree level or equivalent.

If you are interested in this role, and have the relevant skills and experience, please send your CV to Alice today