• Job Reference: CRM-MR-L
  • Date Posted: 15 February 2018
  • Location: Central London
  • Salary: On Application
  • Sector: Healthcare & Medical, I.T. & Communications, Marketing & Communications
  • Job Type: Contract
  • Duration: 12-month FTC
  • Work Hours: Full Time
  • Contact: Marcus Ratcliff
  • Email:
  • Telephone: 020 7404 1010

Job Description

This healthcare-related membership organisation is looking to recruit a Membership and CRM Coordinator to oversee, in liaison with developers, the development of membership-related aspects of a new CRM system.

Key Responsibilities:

  • To play a key role in the implementation of the new CRM system, taking ownership of maximising functionality for members.
  • To support the Implementation Manager in configuring membership processes and carry out user acceptance testing (UAT).
  • To provide process mapping and quality assurance for membership processes and online/offline member journeys.
  • To report on CRM/CMS membership processes to inform future direction.
  • To undertake data cleansing for the department and make a case for/against the benefits of data segmentation for membership information.
  • To employ GDPR-informed best practice.

Skills, qualifications and experience:

  • At least 3 years’ experience implementing CRM technologies within a membership-orientated environment.
  • Process mapping and documenting processes.
  • Microsoft Dynamics CRM configuration skills.
  • Experience liaising with developers on a project.
  • Ability to configure a new CMS.
  • UAT experience.
  • Highly organised with the ability to work independently in a busy team environment.

Salary and benefits:

  • c£34,500 pro rata.
  • 12 month fixed-term contract, with potential for permanent.


For more information and to apply for this vacancy please email your CV to the contact details below.

A consultant will contact you within 5 days if you are successful with your application.

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