Membership Engagement Officer

  • Job Reference: MEO-MR-L
  • Date Posted: 3 December 2019
  • Recruiter: Excel Recruitment
  • Location: Central London
  • Salary: On Application
  • Sector: Administration, Healthcare & Medical, Sales & Marketing
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Marcus Ratcliff
  • Email:
  • Telephone: 0207 404 1010

Job Description

A professional membership organisation is looking to recruit a Membership Engagement Officer to support the recruitment of prospective members while also providing excellent customer service to existing members.

Key Responsibilities of the Membership Engagement Officer:

  • Ensure a high level of customer service to members and prospective members while handling complaints, membership renewals and undertaking recruitment operations.
  • Act as first point of contact for all queries from members and prospective members.
  • Provide administrative support to Membership Growth team regarding recruitment activity, including producing membership activity reports on a monthly basis.
  • Ensure that membership information on online channels and website is accurate and up-to-date.
  • Report to colleagues, including senior staff members, against KPIs and other membership measures.

Skills, qualifications and experience for the Membership Engagement Officer:

  • Educated to degree standard or equivalent.
  • Courteous and professional telephone manner with a confident outlook.
  • Experience working in an outbound calling environment.
  • CRM/database input and management experience is desirable.
  • Strong MS Office skills, particularly in Word and Excel.
  • Excellent communication and organisational skills.

Salary and benefits:

  • C£29,000 per annum.
  • Permanent, full time position.
  • 25 days’ annual leave.
  • Pension scheme.
  • Cycle to work scheme.

For more information and to apply for this vacancy please email your CV to the contact details below.

A consultant will contact you within 5 days if you are successful with your application.

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