• Job Reference: NMA-EF-L
  • Date Posted: 13 July 2018
  • Location: London
  • Salary: £20,000 to £24,000
  • Sector: Administration, Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Jean Bridgman
  • Email:

Job Description

A professional membership body is looking for a bright and proactive candidate to take responsibility for incoming enquiries and to help grow the organisation’s membership.


Key Responsibilities:

  • Resolve a wide variety of enquiries and issues set by members, colleagues and the public
  • Maintaining a friendly and helpful manner to deliver the best possible service
  • Keeping a record of calls and enquiries to preserve the integrity of the enquiry service and to take responsibility for your own work
  • Finding and developing ideas for potential growth and improvement within the service
  • Leading on ad hoc projects set by line managers
  • Investigating leads and contacting external prospects with the aim of gaining more members
  • Proactive in completing set work and looking for new opportunities within the remit of the position

Skills, Qualifications and Experience:

  • Educated to A-level or equivalent
  • Knowledge of CRM databases in addition to Microsoft Office packages
  • Some experience in telephone soft sales would be beneficial
  • Customer service background, preferably within sales or enquiries
  • Accustomed to routine working and process-driven tasks
  • Able to take responsibility for own workload, ensuring everything is completed on time, to a high standard
  • Strong communication skills, both written and verbal, able to adapt style based on enquirer or other audience
  • Achievement-driven, able to meet and surpass set targets

For more information and to apply for this vacancy please email your CV and a brief cover letter to the contact details below.