Online Learning Helpdesk Advisor

  • Job Reference: LLP-MR-L
  • Date Posted: 24 November 2022
  • Recruiter: Excel Recruitment
  • Location: Central London
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Sector: Administration, Education, I.T. & Communications
  • Job Type: Temporary
  • Work Hours: Full Time
  • Contact: Marcus Ratcliff
  • Email: marcus@xlrecruit.com

Job Description

A prestigious membership body is looking to recruit a confident Online Learning Helpdesk Advisor to provide a first point of contact to all members and assist with any queries related to their e-learning platform.

Key Responsibilities for the Online Learning Helpdesk Advisor:

  • Provide helpdesk agent support to users of the online learning platform, guiding users through queries, software, and account issues.
  • Create and archive accounts for users.
  • Log requests for support in the service desk system, assigning calls to support staff and engineers as required.
  • Maintain an up-to-date list of defects, prioritising according to need.
  • Monitor all system problems and bugs in the Trainee system, and reporting or escalating the issues in order to resolve them.
  • Develop user FAQs and quality assurance reviews of the training manuals and user guides.

Qualifications, Skills and Experience:

  • Qualified to degree level, or with equivalent working experience.
  • Previous experience in a helpdesk environment, and an understanding of online leaner management systems.
  • Excellent knowledge of Microsoft Office, including Excel and Outlook.
  • Experience working with web-based systems, or managing a website is desirable.
  • Excellent communication skills.

Salary and Details:

  • c£17 per hour.
  • Full-time, temporary opportunity due to start immediately and last for 3 months.
  • Based in Central London, with provision for remote working.

 

For more information and to apply for this vacancy please email your CV to the contact details below.

A consultant will contact you within 5 days if you are successful with your application