• Job Reference: QA-MR-L
  • Date Posted: 8 August 2018
  • Location: Central London
  • Salary: On Application
  • Sector: Administration, Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Marcus Ratcliff
  • Email: marcus@xlrecruit.com
  • Telephone: 0207 404 1010

Job Description

A professional membership organisation is looking to recruit a Qualifications Administrator to provide wide-ranging support to its qualifications and membership departments.

Key responsibilities of the Qualifications Administrator:

  • Respond to qualification and membership enquiries by phone and email, providing excellent customer service at all times.
  • Assist with following up and resolving any customer complaints.
  • Help maintain the membership database and extract, analyse and produce reports from it.
  • Stay abreast of and adhere to standard procedures and quality control processes.

Skills, qualifications and experience:

  • Educated to degree standard or equivalent.
  • Previous experience in a similar role.
  • Excellent communication and customer service skills, including relevant experience.
  • Strong IT skills, including Word, Excel, PowerPoint and Outlook.
  • Good organisational skills, with the ability to prioritise a demanding workload.

Salary and benefits:

  • £21,700 per annum.
  • Full time, permanent position
  • 25 days’ annual leave
  • Childcare vouchers
  • Interest free season ticket loan
  • Cycle to work scheme


For more information and to apply for this vacancy please email your CV to the contact details below.

A consultant will contact you within 5 days if you are successful with your application.

Excel Recruitment Ltd. Employment Agency / Business.